![]() If you haven't received it in this time, give us a call on 0800 822 422. Please note we are currently experiencing high call demand due to COVID-19 and wait times are over 15 minutes. Please check we have your address correct. You should receive your driver licence in the mail within 21 days of your application being submitted *. You can also update the address for any vehicles that you have in your name.Ĭhange your address online What should I do if I haven’t received my new driver licence in the mail? You’ll need your New Zealand driver licence number. The easiest way to change your address is online. How do I change the address for my driver licence? SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emailsĬONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. We apologise for any inconvenience.ĮASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool (external link) ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience caused.ĬOVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more We are working to resolve the services as soon as possible. ![]() ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. We are working with the payment provider to resolve this as soon as we can. ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. View our traffic map for road closures and delays (external link)ĬONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. We’ll provide updates on our Journey Planner website as information becomes available. TRAFFIC UPDATES: Several roads have been impacted by recent weather events. ![]() ![]() SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails ![]()
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